Software Applications Engineer

This role involves providing technical expertise and support to customers during the implementation and use of Shield AI enterprise software products.

As a Software Applications Engineer, you will work closely with customers to understand their requirements and ensure successful product integration.

Key responsibilities include:

• Becoming an expert user of the Hivemind enterprise software stack
• Providing technical support and training to customers
• Assisting the sales team in pre-sales activities, e.g., demos
• Assisting in post-sales deployment and integration of Shield AI enterprise software products
• Developing and maintaining technical documentation and training materials
• Troubleshooting and resolving technical issues
• Helping customers debug software/API integration issues
• Collaborating with the engineering team to address customer feedback and improve products

You will also visit customers on site globally (~30% travel) to support software integration and development activities.

Required qualifications include:

• Bachelor’s degree in Engineering, Computer Science, or a related field
• 5+ years of industry experience
• 2+ years of experience in an integration/applications engineering role
• 2+ years of experience working in a startup environment
• Strong technical background in software engineering
• Strong proficiency in writing modern C++ code
• Intermediate proficiency in writing Python code
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills

Our international teammates receive a comprehensive total rewards package aligned to your country office location.