Systems Specialist, Mission Readiness

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.

About the Team Operational Excellence sits within Anduril's Mission Readiness organization, owning the systems, processes, and transactional backbone that keep global deployment operations running.

About the Role We are looking for a Systems Specialist, Mission Readiness to take day-to-day responsibility for the transactional work and tier-1 tooling support that keep Anduril's global deployment operations running.

Responsibilities

• Intake, process, and close transactional requests across Deployment Operations, including sales order fulfillments, return management authorizations (RMAs), inventory moves, and asset transactions.
• Execute sales order fulfillments end-to-end in the ERP, including picking confirmations, shipment creation, serial/lot capture, and invoicing hand-offs.
• Open, track, and close RMAs, ensuring accurate disposition, warranty coding, and inventory receipt.
• Monitor and respond to transactional requests and tickets in Jira, Current, and related systems within defined SLAs, following established runbooks and SOPs.
• Serve as tier-1 support for bugs and issues across the deployment team's digital tools and systems.
• Create and manage tickets on behalf of users who surface issues through Slack or walk-ups.
• Maintain accurate records across ERP, WMS, and deployment digital tooling.
• Reconcile discrepancies between physical and system state, and flag root causes to project managers for systemic fixes.
• Keep knowledge base articles, SOPs, and training aids up to date for the transactions and tools you support.
• Surface recurring issues, rework, and manual workarounds.
• Partner cross-functionally with Logistics, Technical Operations, Finance, and Trade Compliance.

Required Qualifications

• Associate's or Bachelor's degree, relevant technical certifications, or equivalent hands-on experience.
• 2+ years of experience in operations, logistics, order management, help desk, customer service, or a similar execution- or support-oriented environment.
• Comfortable learning and working across multiple business systems.
• Exposure to creating or working tickets in Jira, ServiceNow, Salesforce Service Cloud, or a similar ticketing system.
• Strong attention to detail and a track record of processing work accurately under deadline pressure.
• Ability to follow established procedures and runbooks while knowing when to escalate.

Preferred Qualifications

• Hands-on exposure to executing transactions in an ERP.
• Familiarity with ticketing and business systems such as Salesforce, Jira, ServiceNow, or NetSuite.
• Experience processing RMAs or reverse logistics transactions in a hardware or technical services environment.
• Exposure to military, government, or defense/aerospace operations.
• Basic proficiency with Excel/Sheets.
• Strong verbal and written communication skills.
• Detail-oriented with a customer-focused mindset.
• Willingness to learn and adapt in a fast-paced environment.

Benefits Anduril offers top-tier benefits for full-time employees, including comprehensive and competitive benefits packages.