Description
Elastic, the Search AI company, is seeking a Renewals Manager (Individual Contributor) to lead all aspects of Mid-market customer renewals and drive long-term retention and growth. This individual contributor role is a key part of our customer success organisation, passionate about ensuring timely renewals, identifying upsell opportunities, and reinforcing Elastic's value with our largest customers.
As a Renewals Manager, you will run a portfolio of Mid-market customer accounts, engaging proactively a minimum of 180 days before renewal to secure continued partnerships. You will drive the complete renewal cycle , from forecasting and negotiation to closure , ensuring a flawless customer experience. You will identify and qualify expansion and upsell opportunities during renewal discussions, collaborating with account executives and customer success managers as needed. You will build positive relationships with customer stakeholders and articulate the ongoing value of Elastic's AI-powered search solutions. You will communicate renewal status, risk, and forecast updates with precision in Salesforce (SFDC) and other reporting tools. You will partner cross-functionally with sales, legal, operations, and customer success to streamline processes and resolve challenges swiftly. You will stay informed on new product capabilities to educate customers on the evolving Elastic value proposition.
To succeed in this role, you will need proven success managing Mid-market renewals or account portfolios in a SaaS subscription environment. You will have a deep understanding of renewal and retention processes, including forecasting, risk mitigation, and negotiation. You will have excellent communication and relationship-building skills across technical and executive audiences. You will be able to independently manage multiple renewal cycles and prioritise strategic engagements effectively. You will have knowledge of Salesforce (SFDC) and data management standards. You will have a customer-focused attitude with a proactive approach to creating value and identifying growth opportunities. You will be passionate about technology, analytics, and open source solutions. You will be fluent in English.