Program Manager Lead

OpenAI is seeking a Program Manager Lead to own end-to-end program execution for the Hardware team once strategy and scope are set.

The Program Manager Lead will partner closely with Brand Marketing on goals, roadmaps, operating models, and launch priorities, translating that direction into actionable plans, workstreams, ownership, cadences, resource plans, risk management, and execution.

Responsibilities:

• Own end-to-end program execution for integrated Hardware marketing initiatives across campaigns, launches, brand, content, social, digital, experiential, OOH, growth, and e-commerce.
• Partner with Brand Marketing to translate approved strategy, GTM priorities, and success measures into clear program roadmaps with milestones, ownership, dependencies, and escalation paths.
• Build and maintain the program plans, workbacks, operating models, and tracking systems that give teams clear visibility into priorities, progress, resources, risks, and decisions.
• Lead the program operating rhythm across kickoffs, status updates, creative reviews, leadership forums, and follow-through, ensuring decisions are made, documented, and translated into action.
• Partner with creative and production leads to protect the creative process while keeping development, reviews, production requirements, budgets, and delivery milestones connected to the broader program plan.
• Coordinate cross-functional execution across marketing, creative, production, agencies, legal, policy, media, regional teams, and other partners, keeping dependencies, approvals, and handoffs on track.
• Partner with Creative Operations and Resource Management to forecast capacity and resource needs, maintain accurate allocation views, and address gaps before they become delivery risks.
• Anticipate and surface blockers, resource constraints, timeline pressure, budget implications, and dependency conflicts early, escalating with clear options and recommendations when needed.
• Maintain horizontal visibility across active work so teams and leadership have a clear view of program health, priorities, risks, decisions, resources, and next steps.
• Own launch readiness, ensuring critical creative, production, localization, review, and stakeholder dependencies are aligned and on track for delivery.
• Drive program closeout, capturing outcomes, open actions, learnings, and process improvements that strengthen future programs.
• Build lightweight, scalable ways of working that improve visibility, prioritization, resourcing, and delivery without adding unnecessary process.

Requirements:

• 12+ years of experience in program management, creative operations, agency operations, marketing operations, production-adjacent program management, or integrated creative delivery.
• Managed complex creative or marketing programs spanning campaigns, launches, content, social, digital, experiential, OOH, or brand work.
• Understand how strategic work moves from goals and planning through creative development, production, and launch,and where complex programs typically get stuck.
• Highly organized and can turn ambiguity into a practical program roadmap without overcomplicating the process.
• Communicate clearly and diplomatically with senior creatives, marketers, producers, agencies, legal partners, regional teams, and cross-functional stakeholders.
• Comfortable creating accountability across teams with tact, precision, and momentum.
• Strong instincts for operating cadence, decision-making, resource planning, status reporting, action follow-through, and risk escalation.
• Distinguish between marketing strategy, creative judgment, production craft, resource management, and program management ownership.
• Bring enough budget and resourcing fluency to understand scopes, SOWs, POs, agency fees, production dependencies, capacity constraints, staffing gaps, and delivery tradeoffs.
• Fluent in the tools creative teams use to work, including Google Workspace, Slack, Figma, Airtable, Monday.com, Asana, or similar project and resource management systems.
• Operate with strong discretion around sensitive launches, staffing, budgets, campaign strategy, partner details, and leadership priorities.
• Genuine interest in technology, creative craft, international marketing, and the transformative potential of AI.

Benefits:

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.