Senior Business Solutions Engineer, BizTech(LegalTech)

Job Summary

We're looking for a Senior Business Solutions Engineer to join our Legal Technology team within the BizTech organization. You'll partner with Airbnb's global Legal organization to accelerate the deployment of AI-powered tools, implementation of legal systems & integrations, and workflow automation.

Responsibilities

Embedded Deployment & Enablement

• Partner with practice group leads, paralegals, and in-house counsel to identify high-value workflow automation and AI integration opportunities.
• Act as the technical DRI for Legal AI tools , from intake through deployment , owning the full lifecycle development within your assigned legal function.
• Build, test, and deploy Legal AI workflows, multi-agent workflows, RAG pipelines, and AI copilots powered by Claude Enterprise.
• Run discovery workshops and translate business requirements into engineering-ready specifications for internal engineering teams.

Governance & Stakeholder Management

• Navigate internal governance processes on behalf of Legal stakeholders , managing intake, review, and approvals.
• Maintain the Legal Tech project portfolio, ensuring initiatives are tracked, prioritized, and communicated effectively to leadership.
• Build trusted relationships with Deputy General Counsels, Legal Ops leads, and cross-functional partners in BizTech, Security, and Engineering.

AI Enablement

• Design and deliver Claude Enterprise training sessions for Legal teams , covering prompting, workflow integration, and responsible AI use.
• Create adoption playbooks, user guides, and enablement materials tailored to Legal personas.
• Track usage metrics and adoption KPIs; report to Legal Technology and CLO leadership on impact.

Requirements

• 8+ years of professional experience in Legal Technology, or Enterprise SaaS implementation.
• Minimum of 2 years of experience demonstrably using AI in workflows and to support customers.
• Proven track record of architecting and building AI-powered applications.
• Advanced degree in Business, Computer Science, or related fields preferred.
• Demonstrated experience designing and implementing custom business solutions and integrations using enterprise platforms.
• Skilled at stakeholder engagement and cross-functional collaboration in large global organizations.