Description
Join Biffa as a Contracts Administrator, playing a pivotal role in delivering top-tier administrative support and ensuring customer satisfaction. You will manage and update customer data accurately on the company database, set up and amend customer contracts and services with precision, handle queries and requests professionally, collaborate across teams to maintain exceptional customer satisfaction, meet and exceed daily and weekly database administration goals, provide clear instructions to company locations about service changes, and uphold departmental processes and procedures.
The ideal candidate will have a sharp eye for detail and accuracy, a professional customer-focused attitude with a proactive approach, resilience and reliability, and a willingness to learn and adapt in a fast-paced environment.
Biffa is dedicated to diversity and inclusion, believing that different ideas, perspectives, and backgrounds are key to developing a creative and effective working environment.
Responsibilities:
- Manage and update customer data accurately on the company database
- Set up and amend customer contracts and services with precision
- Handle queries and requests professionally, ensuring service promises are delivered
- Collaborate across teams to maintain exceptional customer satisfaction
- Meet and exceed daily and weekly database administration goals
- Provide clear instructions to company locations about service changes
- Uphold and enforce departmental processes and procedures
Requirements:
- A sharp eye for detail and accuracy, even under pressure
- A professional, customer-focused attitude with a proactive, positive approach
- Resilience, reliability, and the ability to thrive in routine and change alike
- A willingness to learn and adapt in a fast-paced environment