Global Security Operations Center Program Manager

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. This role is part of the Global Physical Security and Resilience team, which protects EA's people, workplaces, operations, and business continuity across the globe.

As a Global Security Operations Center Program Manager, you will support the strategy, governance, and performance of EA's Global Security Operations Center program. You will report to the Director, Global Security Operations and work with regional security teams, Workplace Experience, IT, HR, Finance, Legal, vendors, and other internal partners.

Responsibilities:

• Manage GSOC programs, workflows, and service standards across multiple global locations.
• Develop GSOC governance, compliance procedures, performance metrics processes.
• Support staffing models, service coverage, vendor performance, and escalation processes to meet site-specific and global operational needs.
• Use case management, access control, CCTV, mass notification, travel risk, and analytics tools to improve GSOC operations.
• Lead business case analysis, budget tracking, project planning, process improvement, and status reporting for assigned GSOC projects.
• Translate operational needs into clear requirements, workflows, and measurable goals.
• Build partnerships with our teams and external vendors to support scalable GSOC services.

Requirements:

• 3-5 years in a similar role leading a Security Operations Center within a multinational corporate security or general operations team.
• Experience with program management, planning, project execution, and partner coordination.
• Knowledge of 24-hour security monitoring operations, access control, CCTV, incident escalation, case management, mass notification, travel risk, and security technology platforms.
• Experience working across global teams, vendors, and partners.
• Budget tracking, cost estimating, metrics, and analytics experience.

Benefits:

• Competitive salary range: $127,700 - $190,600 USD per year.
• Comprehensive benefits package, including paid time off, medical/dental/vision insurance, life insurance, disability insurance, and 401(k).
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.