Description
A Forward Deployed Enablement Engineer is embedded with centralized customer success teams to maximize the outcomes of Palantir's deployed products and workflows across all commercial customers. This role balances high-level support responsibilities with the development of innovative tooling and infrastructure to scale customer enablement effectively.
You are a resourceful, gritty, and adaptable problem solver who is able to work both collaboratively and independently to resolve difficult and nebulous technical issues, as well as work productively with external customers to debug and resolve their problems.
In this role, you'll leverage your problem-solving abilities, creativity, and technical skills to support and guide customer development teams, ensuring they can effectively build and optimize their workflows.
You'll have the opportunity to gain rare insight into and contribute to some of the world's most important industries and institutions.
Every day at Palantir is different: we're constantly evolving to better respond to customer needs, and you will have the opportunity to contribute your creativity and problem-solving to internal processes and tools that define how we deliver business value to the customer with increasing efficacy and efficiency.
Responsibilities
- Respond to and triage incoming support requests from both internal and external teams.
- Provide guidance to customer engineers and unblock their workflows on Palantir's platform.
- Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders.
- Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
- Partner with Business teams to understand and meet customer needs.
- Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.
- Take ownership as the first responder when things go wrong.
What We Value
- Ability to continuously learn and work independently, making decisions with minimal supervision.
- Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
- Strong creative problem-solving skills.
- Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.
- Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar.
What We Require
- Background in Data Science, Computer Science, Engineering, or STEM.
- OR equivalent relevant practical experience in a technical or engineering role.
Additional Information
The estimated salary range for this position is estimated to be $110,000 - $147,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus, and other potential future incentives.