Description
Set a course for adventure with Princess Cruises! As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
The Rooms Division Coordinator serves as a central support figure within the Rooms Division, working closely with the Rooms Division Manager to ensure flawless service delivery, operational consistency, and adherence to health, safety, and sanitation protocols.
Key responsibilities include championing the Princess MedallionClass experience, supporting day-to-day functions with precision, contributing to an elevated onboard environment that reflects our commitment to Service Excellence, actively supporting the implementation of MedallionClass technologies to elevate service touchpoints for guests and crew, ensuring operational consistency across assigned areas, identifying and promptly addressing any service shortfalls, engaging with guests and teammates professionally, providing timely and personalized support that reflects Service Excellence values, facilitating effective resolution of guest concerns, ensuring appropriate follow-up and communication, providing high-quality administrative support including preparation and distribution of internal documents, communication materials, and reports, maintaining up-to-date records of departmental trainings, inspections, and compliance documentation across various systems, monitoring and ensuring the timely fulfillment of all guest service requests, including OceanNow orders, coordinating onboarding logistics for new team members, ensuring issuance of OCEAN devices and system updates, logging and following up on technical maintenance requests in a timely and accurate manner, managing the secure collection, issuance, and documentation of Stateroom Steward master keys in accordance with protocol, assisting Rooms Division leadership in tracking and controlling operational expenditures, and collaborating with the onboard Hotel Storekeeper to ensure essential inventory items are stocked and available to support daily operations.
As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.