Incident Management Engineer

Incident Management Engineers (IMEs) are the driving forces of stability across Palantir's products. They help ensure Palantir fixes critical issues immediately. IMEs are excellent communicators, collaborators, and troubleshooters who can use these skills in fast-paced and high-stakes environments.

Core Responsibilities:

• Develop a deep understanding of Palantir's product and delivery ecosystem.
• Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for customers.
• Diagnose, resolve, and prevent issues encountered in the field.
• Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation.
• Take part in a 24/7 on-call rotation responsible for coordinating Palantir's response to mission-critical incidents, ensuring efficient resolution with minimal customer impact.

What We Value:

• Excellent problem-solving skills.
• Comfort working in a fast-paced environment.
• Ability to work both independently and make decisions under minimal direction, as well as collaborate as part of a team.
• Experience with scripting, automation, or data analysis a plus.

What We Require:

• Background in Computer Science, Engineering, Information Systems, Incident Management, or other technical field.
• Willingness and interest to travel to other Palantir locations on occasion.

Additional Information:

• Salary: The estimated salary range for this position is $96,000 - $140,000/year.
• Benefits: Palantir offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as voluntary life insurance, commuter benefits, relocation assistance, and paid time off.