Digital Customer Engineer

Job Overview

As a Digital Customer Engineer at Cloudflare, you will work with a diverse range of customers across the Asia Pacific region, adapting to different markets, industries, and digital maturity levels. You will be responsible for leading technical discovery and validation across a high volume of pre-sales opportunities, driving scaled onboarding for new customers, and running 1:many adoption and consumption programs.

Key Responsibilities

• Lead technical discovery and validation across a high volume of pre-sales opportunities: demos, proof-of-concepts, RFP/RFI, and solution design.
• Drive scaled onboarding for new customers through standard playbooks, group sessions, and self-serve resources.
• Run 1:many adoption and consumption programs (webinars, digital events, office hours, and targeted campaigns) to help customers get more value from Cloudflare.
• Translate complex technical capabilities into clear outcome-driven solutions.
• Develop and maintain reusable demo assets, scripts, and reference solution designs to scale team effectiveness.
• Stay current on Cloudflare products, Internet technologies, and competitive landscape.

Requirements

• 3+ years in a technical presales, solutions engineering, consulting, or related role.
• Strong knowledge of Internet fundamentals (HTTP/S, DNS, TLS, networking concepts, APIs).
• Experience with Zero Trust frameworks, SASE architectures, or cloud security platforms.
• Hands-on experience with scripting or development (Python, JavaScript, Go, Bash) and comfortable with APIs/CLIs.
• Proven ability to engage customers directly: running demos, whiteboarding solutions, handling objections, and explaining complex concepts clearly to both technical and business audiences.
• Comfortable using modern productivity and AI tools to scale personal output across a high volume of accounts.
• Comfortable working across multiple markets and time zones in the APAC region.

Nice to Have

• Prior experience with SaaS security, CDN, networking, or developer platform vendors.
• Hands-on knowledge of cloud providers (AWS, Azure, GCP) and modern app architectures (serverless, containers, microservices).
• Understanding of common application security risks (e.g., CSRF, XSS, SQLi) and mitigation strategies.
• Experience with regulatory or compliance frameworks (SOC-2, PCI DSS, HIPAA, GDPR).
• Track record of building reusable assets such as demo environments, reference architectures, or presales tooling.
• Experience with customer adoption, onboarding, or scaled Customer Success programs.