Bilingual Collections & Accounts Receivable Specialist

We are seeking a high-caliber, strategic Bilingual Collections & Accounts Receivable Specialist to join our Finance team in Bogotá. In this role, you will manage a complex portfolio of corporate accounts, ensuring the timely recovery of funds and optimization of Portfolio Health, while maintaining the premium service standards expected in the Fintech industry.

Job Responsibilities:

• Manage an assigned end-to-end B2B accounts receivable portfolio, utilizing advanced collection methodologies to maximize recovery and reduce past-due percentages.
• Monitor, drive, and optimize the performance of our AI partner for Collections, ensuring automated workflows and AI contact strategies are executing correctly.
• Maintain a proactive approach to identifying high-risk or deteriorating accounts early, providing timely visibility and actionable insights to the Risk Team.
• Act as a central point of contact to navigate and collaborate seamlessly with internal functions working closely with Collections.
• Proactively drive and manage relationship workflows with external collection agencies and oversee preliminary legal matters regarding non-performing accounts.
• Work independently and rigorously adhere to established financial processes, credit policies, and operational guardrails.
• Execute high-level executive outreach via phone, email, and chat, and maintain a strict, target-driven follow-up cadence.
• Investigate root causes for non-payment, verify funding sources, and build data-driven business cases for account write-offs or payment restructures.

Requirements:

• Minimum of 2 years of proven, verifiable experience in Collections or Accounts Receivable, ideally within a fast-paced fintech, banking, or corporate B2B sector.
• Professional fluency in English and Spanish (both written and spoken).
• Exceptionally disciplined, proactive, and focused, with a strong internal drive to meet tight deadlines and handle complex objections.
• Strong foundational understanding of corporate liquidity, and financial risk mitigation.
• Advanced skills in Microsoft Excel/Office Suite; comfortable adopting, auditing, and managing AI-driven systems and CRM/Collections databases.
• Bachelor’s or Associate’s degree in Finance, Accounting, Business Administration, or a related field.