Description
We are seeking a Technical Operations Engineer for the Ghost program. As a member of the Technical Operations team, you will play a critical role in bridging product engineering and deployed operations. You will be involved in unmanned air vehicle development programs, using your technical and operational expertise to deliver reliable solutions in challenging, remote environments.
Support military operations by executing flight operations, conducting field maintenance, providing customer field support and training.
Tackle complex issues related to hardware, software, and networking in unstructured situations, driving them to resolution.
Communicate field issue status to internal and customer teams, keeping them informed.
Support the development and implementation of comprehensive operational and logistical plans for various events.
Ensure high availability and performance of aerial systems.
Maintain support plans for hardware and software.
Assist in event planning and resource allocation, keeping key stakeholders informed about Technical Operations requirements.
Incident response root-cause analyses (RCAs) for air systems in the field.
Conduct post-incident reviews and implement preventive measures.
Maintain up-to-date documentation.
The ideal candidate will have 3+ years of experience in strong problem-solving in unstructured environments at the interface of hardware, software, and networking. They will also have a strong mechanical aptitude to troubleshoot and repair critical site product components and infrastructure.