Description
We're hiring an engagement manager to lead and coordinate delivery of agentic workflows for a national security customer. As an engagement manager on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience.
This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness , and who thrives in fast-moving, ambiguous, and mission-driven environments.
Key responsibilities include:
Managing Customer Relationships
Manage customer relationships from the executive to the end user.
Scoping Agentic Workflow Use Cases
Work alongside customers to scope agentic workflow use cases that Scale's engineering team will build and you will ultimately refine.
Leading Cross-Functional Project Teams
Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives.
Identifying Customer Needs
Lead with a 'whatever-it-takes' mentality, proactively identifying customer needs and operator pain points to ensure customer success.
Onboarding and Implementation
Oversee onboarding and successful implementation of customer accounts.
We have a diverse team with a variety of skill sets, many having a technical background, a proven track record in B2B client-facing roles, and prior experience owning the technical implementation of solutions to the government.
Must-haves include:
- An active TS/SCI clearance
- 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications/solutions
- A track record of structured, analytics-driven problem solving
- Excellent verbal and written communication skills
- Willingness to be onsite with customers up to 4 days per week in the DMV area and/or prepared to travel a minimum of 25%
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The base salary range for this full-time position in the location of Washington DC is $166,400-$249,000 USD.