Operations Associate - Managed Support (CDMX)

Job Description

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

The Stripe Delivery Centers team is looking for dynamic and curious people to design, implement, and grow Stripe’s operations for the next decade. As an Operations Associate - Managed Support, you will troubleshoot and solve external user issues, analyze processes, and instigate changes to help scale operations and improve user experience.

Responsibilities

• Troubleshoot and solve external user issues
• Analyze processes and instigate changes to help scale operations and improve user experience
• Work closely with other Stripe teams to improve product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization
• Be a part of building a brand new team and operational culture for Stripe
• Partner with global operations specialists or business process owners to run a critical workflow

Requirements

• You have a user-first mindset and are energized by the challenge of solving difficult problems
• You have excellent communication skills, both written and verbally
• You excel in analytical thinking and problem-solving
• You might have prior experience in customer service or internal/external user-facing operations
• You enjoy learning about technical products and processes, and are an organized, self-starter with a passion for finding solutions to user challenges
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross-team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• You’re willing to work a weekend shift pattern (either Sun-Thur (with Fri and Sat off) or Tue-Sat (with Sun and Mon off)

Preferred Qualifications

• Prior experience or knowledge in user support
• Prior experience in troubleshooting
• Prior experience working on projects or process improvement initiatives