KYC/B Onboarding Analyst

Jeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform.

We're looking for a detail-oriented KYC/B Onboarding Analyst to join our growing onboarding team. This is not a pure document-review role: you'll split your time between reviewing customer cases and automating the flows themselves, working hands-on with Claude and our internal tooling to redesign how the work gets done.

Responsibilities

• Review and process KYC/KYB applications across NAM, EMEA, and LATAM, ensuring documentation meets regional compliance and regulatory requirements
• Manage and prioritize your ticket queue in HubSpot, keeping pipeline stages up to date and escalating blockers as needed
• Automate the flows themselves: use Claude and our internal tools to build, test, and maintain automations for repetitive review, data-gathering, and reporting steps, with the goal of eliminating manual work rather than just completing it
• Bring a process efficiency mindset: identify bottlenecks, propose improvements, and redesign workflows while safeguarding the controls and audit integrity that compliance work demands
• Connect the dots across parallel org priorities (product launches, compliance requests, pipeline pushes) and reprioritize your queue as the picture changes
• Conduct risk assessments on individuals and businesses, identifying red flags and applying appropriate due diligence levels
• Gather and verify supporting documents (corporate docs, IDs, UBO structures, licenses, etc.) from clients and internal stakeholders
• Work across multiple internal platforms and tools to track, verify, and complete onboarding cases
• Develop deep familiarity with regional compliance requirements and stay current as regulations evolve
• Collaborate with Compliance, Legal, and Account Management teams to resolve complex or escalated cases
• Maintain accurate records and audit trails in line with internal policies

Requirements

• Fluency in Spanish or Portuguese, given LATAM and EU coverage. English is a requirement.
• 1 to 2 years of experience in KYC/KYB, compliance, onboarding, or a related field (or a strong academic background in finance, law, or business)
• Fintech/Bank/financial institution experience desirable
• Familiarity with AML/CFT concepts, corporate structures, or sanctions screening is a plus
• Comfort navigating multiple tech platforms simultaneously and learning new tools quickly; genuine excitement to work with AI tools like Claude every day
• Strong attention to detail; you catch things others miss and take documentation seriously
• Self-motivated and able to manage your own workload without close supervision
• Highly adaptable; you handle shifting priorities and ambiguity well, and can switch context across regions, products, and workstreams without losing rigor
• Comfort with repetitive, documentation-heavy work, paired with the instinct to systematize and automate it rather than just power through it
• Clear written communication skills for client-facing and internal correspondence