Description
Job Title: Senior Strategic Account Executive
About the Job: This position is needed to support the management and growth of our business with Independent Software Vendors (ISVs) in North America. In this role, you will be directly responsible for the success of Twilio's business in the Martech ISV segment in North America - supporting the development and growth of existing customers, as well as driving new business processes for prospective customers.
Responsibilities:
- Cultivate the continued growth of key use cases by our strategic Martech ISV customers on the Twilio platform, especially in our messaging and email products.
- Own highly analytical and consultative sales cycles to retain business in competitive vendor sourcing cycles, expanding business into new use cases, and winning new Martech ISV customers to the Twilio platform
- Partner cross functionally with services, product, and finance to develop and execute long range account plans.
- Act as the voice of the customer to Twilio's product, finance, and carrier relations teams.
- Be an active expert in the AI, data, and communications spaces - staying abreast of key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.
- Ensure Twilio delivers an exceptional level of customer experience cross-functionally, managing critical escalations and designing account support strategies for maximum customer satisfaction and retention.
- Deliver strategic outcomes in long term, high stakes negotiations which effectively capture long term growth for both Twilio and the customer.
Qualifications:
- 5-8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers.
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
- Analytical account development strategy based on using data to find opportunities and prove value
- Demonstrated track record of managing business forecasts and financial models for 8-figure deals and annual revenue under management.
- Entrepreneurial mindset with appetite to define process and build programs.
- Record of delivering market driven results, especially to scale and enterprise customers
- Excellent verbal and written communication skills (English)
- Bachelor’s Degree or equivalent years of experience
- Desired: Builder mindset with demonstrated ability to align technical potential with successful sales outcomes. Previous experience in technical engineering disciplines, especially Sales engineering or FDE preferred. Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms Domain expertise from a highly quantitative industry such as advertising optimization, investment banking, security or commodity trading especially in non-standard segments Software, SaaS, CPaas or PaaS experience Demonstrable fluency in using AI for personal efficiency or wide problem analysis.
Travel: We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.