Sales Excellence Manager, Global Sales Vendors

Job Overview

As a Sales Excellence Manager, you'll lead the transformation of how our third-party vendor sales teams go to market , redesigning sales motions from the ground up to incorporate agentic AI, automation, and LLM agents.

Responsibilities

• Lead the transformation of vendor sales motions to incorporate agentic AI, leveraging automation and LLM agents to enhance seller productivity and customer engagement

• Design, document, and optimize scalable sales motions for third-party vendor teams, ensuring alignment with company go-to-market strategy, standards, and customer experience principles

• Own program- and regional-level performance management, establishing a consistent rhythm of business, including pipeline reviews, forecast cadence, and executive reporting frameworks

• Partner with Vendor Operations Managers and senior sales leadership to surface cross-site trends, coach vendor leaders, and translate performance data into clear, executive-ready narratives and recommendations

• Serve as the bridge between internal sales leaders and vendor operations, delivering regular readouts, escalating regional and program risks early, and aligning goals and priorities across the organization

• Drive adoption and change management for new sales motions and performance processes, piloting new approaches and scaling proven solutions across programs and regions

• Partner with Sales Enablement to define future vendor team requirements, share systemic best practices, and sustain high-performance behaviors across all vendor sites

Requirements

• Experience in sales motion design and scalable process development for large or distributed sales teams

• Background in sales management or a sales excellence lead role, with a track record of coaching teams and driving consistent performance

• 10+ years of experience in sales strategy, sales operations, or vendor management, with demonstrated success in a third-party or outsourced sales environment

• Demonstrated ability to translate complex performance data into clear narratives and actionable recommendations for senior stakeholders

Preferred Qualifications

• Experience designing or implementing agentic AI-powered sales motions, including the use of LLM agents or automation to transform sales workflows

• Background in a high-growth technology or fintech environment

• Familiarity with customer experience metrics such as CSAT and quality assurance scoring