Description
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Join the team as Twilio’s next Staff Solutions Architect, Opportunity LifeCycle Management.
This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams. The GTM Systems Operations is crucial for the success and scalability of our Go-to-Market efforts. We are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales and Customer Success organization.
The Solutions Architect will work with our global team to architect, manage, and build scalable solutions for the opportunity lifecycle.
Responsibilities:
Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies and systems.
Design and Implement solutions including (but not be limited to) Front end (VF, SLD, SLD2), Backend Process (Flows, Triggers, Apex, Batch), 3rd party integrations (Trey.io, Workato, Mulesoft, SF Pubsub/grpc, Webhooks), data model and pipeline (Data Cloud, Snowflake, Presto, DBT, Amazon Glue) ensuring scalability, system health, and end user personas/experience.
Should be able to read, review and design Object oriented programing code like APEX, Python and set based scripting language like SOQL and SQL.
Develop and maintain a holistic view of CRM - processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes.
Be a thought partner and communication bridge between Product manager, Technical Lead and Stakeholders by designing thoughtful technical solutions keeping overall CRM Platform and sales user experience in mind.
Communicate regularly with a diverse group of stakeholders with different priorities, levels of maturity and technical acumen.
In partnership with the product owner and product manager, lead projects end to end to improve the way our Go-To-Market and internal teams track and manage Lead routing, Lead management, Lead to Opportunity, Forecasting and the Opportunity lifecycle
Qualifications:
- 8-10 years of experience with Salesforce.com implementation, including 3-5 years of experience with Lead routing, Lead to contact conversion, Marketo and Outreach integrations and Opportunity management.
- 5+ years experience designing and implementing large scale automation and architecture changes within Salesforce
- Demonstrated ability to understand business needs and translate user requirements into Salesforce solutions
- Salesforce Admin Certification
- Advanced knowledge of Salesforce declarative automation
- Strong presentation, communication, and facilitation skills
- Demonstrated ability to translate complex technical architecture into digestible information for varying levels of experience and detail
- Experience collaborating with a global team and working in a multi geographical environment.
Desired:
- Salesforce Platform App Builder or Salesforce Developer 1 Certifications
- Experience designing and building in Salesforce for a large user base (2000+)
- Experience mentoring and developing colleagues as a peer
- Experience partnering with third-party tool vendors and collaborating on feature implementation
- Salesforce Architecture certifications
- Active in the Salesforce community.