Technical Support Engineering, Sr Engineer

You will join the Synopsys Customer Excellence team, a global group of engineers focused on making customers successful with Synopsys simulation and analysis software.

The role involves supporting customers using Synopsys Structural products, including Workbench Mechanical, LS-Dyna, and Discovery, to solve real-world engineering problems across nonlinear, explicit dynamics, and structural analysis applications.

Key responsibilities include:

• Supporting customers and guiding them to solutions that work within their project timelines
• Diagnosing technical issues by reviewing customer models, simulation setups, and results
• Leveraging Synopsys AI-based platforms alongside engineering expertise to accelerate problem resolution and improve customer outcomes
• Creating and updating technical content, including knowledge base articles, troubleshooting guides, and workflow documentation
• Building long-term relationships with customers and becoming a trusted technical advisor
• Occasionally traveling within Japan to support onsite customer engagements, training sessions, or critical project milestones

The ideal candidate will have:

• A bachelor's, master's, or PhD in Mechanical Engineering, Chemical Engineering, or a related technical field
• At least 2 years of hands-on experience working with engineering simulation software in a professional environment
• Demonstrated experience using Synopsys Structural software or equivalent knowledge of commercial CAE packages
• Strong foundation in structural analysis, nonlinear analysis, numerical methods, and explicit dynamics
• Fluency in both English and Japanese, written and spoken

Benefits include a comprehensive range of health, wellness, and financial benefits.