Barista (Japanese Speaking) - MMC

By applying to this position, your application will be submitted to Magsaysay, one of Princess Cruises' official Hiring Partners based in the Philippines.

As a Barista (Japanese Speaking) - MMC at Princess Cruises, you will be an expert in your craft, possessing a deep understanding of coffee blends, the art of coffee roasting, and the intricacies of operating and maintaining espresso machines.

Key Responsibilities

• You will be responsible for providing a fantastic sensory experience with tea and coffee, and ensuring that beverage service team members at assigned bar locations act as company ambassadors and maintain a positive and professional demeanor at all times.
• You will drive the service excellence culture and platform by overseeing the Bar Steward, Jr. Bar Steward & Utility F&B performance at your location, providing guidance as needed, and interacting with guests to ensure their satisfaction with the beverage product and service.
• You will partner with the Bar Supervisor to respond to guest feedback from all platforms and develop an action plan for immediate service recovery or a corrective action plan to improve service.
• You will own your experience areas and partner with the beverage staff to oversee the development, implementation, and execution of the product and service in accordance with brand standards.
• You will be responsible for ensuring that all beverages, including coffee beverages and tea drinks, are accurately, professionally, and timely executed in accordance with company standards.
• You will prepare and maintain a clean, sanitized, and fully stocked bar area at all times and ensure that any damage to equipment, fixtures, and fittings is reported immediately and rectified in a timely manner.
• You will drive beverage sales performance and promotions, ensuring that you and your teammates actively upsell and promote all specialty dining venues while maintaining a guest-centric approach.
• You will ensure guest orders are processed promptly and accurately through the on-board POS system.
• You will be responsible for all beverage inventory at the assigned location and conduct inventory counts as directed, following company guidelines and investigating variances in a timely manner.

Skills, Knowledge & Expertise

• A minimum of two years' experience as a barista in a large hospitality setting is required, encompassing the preparation and service of a diverse range of international drinks, coffee beverages, and tea drinks.
• A Certification in barista techniques, which attests proficiency in coffee preparation and service, is highly desirable.
• The ability to create latte art is also desirable; however, a comprehensive understanding of coffee and its various forms is highly required.
• Proficiency in operating coffee machines and grinders.
• Proficiency in the English and Japanese language, both in verbal and written communication.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Benefits

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.