Head of PB CLM and Client Reporting

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We are currently seeking an experienced professional to join our team in the role of Head of PB CLM and Client Reporting.

As a senior technology leader, you will be responsible for overseeing the delivery of technology solutions that enable faster and safer delivery, with clear VSIP delivery priorities, roadmaps, and capacity plans.

Key responsibilities include:

• Ensuring resilient and quality engineering, driving engineering best practices and automation, cloud adoption and optimisation, and service resilience across your domain.
• Empowering delivery teams to be efficient, driving Agile Ways of Operating and managing Technology financials and resources within approved budgets.
• Driving convergence towards FSA and global scalable solutions.
• Focusing on the improvement of customer experience, whilst clarifying and prioritising demand across all markets.

You will partner with the business to define a coherent vision and supporting technology roadmap, aligned to the GPB Future State Architecture in line with business Target Operating models and Enterprise Technology architecture principles.

All aspects of change delivered in S/VS, including adherence to global HSBC principles and frameworks.

Input into S/VS backlog prioritisation and decision making, via transparent communication with key stakeholders including Domain Heads and Market CIOs.

Defining and shaping technology components of the Capabilities, Features and Customer Journeys.

Supporting other GPB domains, by providing a common framework for the delivery of consistent and complementary data and reporting solutions.

Reducing RTB costs through minimising solution variation across Markets, demising legacy solutions and driving alignment to Future State Architecture.

Developing Country Technology delivery roadmap in partnership with Business and ensuring Country demand is clearly articulated and prioritised within global portfolios.

Engineering & Technical Service Management

• Delivery of Technology specific development of new and existing solutions required to enable realisation of OKRs in line with the Technology resilience standards.
• Enabling customisation/configuration of technology solutions to factor technology-specific local market requirements and regulations.
• Ensuring effective service management for GPB CLM & Client Reporting services and incidents, constantly aiming for high levels of customer satisfaction.
• Ensuring adherence to security and compliance standards, including data privacy regulations.

Collaborating with cybersecurity and compliance teams to implement best practices, conduct audits, and mitigate risks.

Leadership & Teamwork

• Managing a globally dispersed Technology team, developing talent and instilling a culture of high-performance and cross-functional collaboration.
• Maintaining strong relationships with Business stakeholders, partnering to deliver world-class solutions within your domains.
• Guiding Technology teams in clarification of needs and possible solution paths, together with Business, Transformation and Flow-to-Work teams.

Knowledge & Experience/Qualifications

• Domain Knowledge – Experience in a global Private Banking technology organisation, a global and multi-divisional setting being a significant advantage.
• Cross-Functional Collaboration – Unifying cross-functional Business and Technology teams to drive and optimise achievement of common objectives and customer outcomes.
• Technology & Resilience – Understanding of relevant platforms, tools, and processes to drive delivery efficiency, resilience, and engineering excellence (e.g. Mode2, TRMF, SonarQube), as well as experience with high availability, high-scale, and performant systems.
• Lean-Agile Practices – Proven experience with Lean-Agile ways of working (DevSecOps, sprints, Jira/Kanban workflows etc.), to increase efficiency and optimise value delivery.
• Financial – VSIP budget and resource allocation, value-based decision making, cost optimisation and business case development.
• Stakeholder Management & Communication Skills – Conveying complex concepts, facilitating discussions, and driving consensus among stakeholders at all levels, with the ability to balance conflicting and changing demands through prioritisation and a pragmatic approach.