Field Service Engineer (2nd Shift) - Radiology - Boston, MA

At Bayer, we're seeking a Field Service Engineer to provide direct on-site emergency service, preventive maintenance, and installation support to end-user customers. The successful candidate will work primarily 2nd shift across the Boston Metro area, traveling up to 75% within the territory. They will be responsible for maintaining high levels of customer satisfaction, assisting in reaching Service Zone Revenue targets, and communicating product sales opportunities to the Sales and Applications team.

Key Responsibilities:

• Perform preventive maintenance, repairs, and installations at end-user customer sites using approved Bayer documentation.
• Schedule and organize own work activities, ensuring efficient operations.
• Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits.
• Responsible for proper return of all defective inventory for replenishment.
• Price service calls, offering discounts or converting to full contracts when needed.
• Generate service revenue of up to $500K in given work group (individual revenue responsibilities may vary).
• Prepare and develop sales quotes and follow through to close the sale.
• Interface heavily with Service Admin/MSRC billing processors to ensure proper and timely invoicing.
• Assist in collection activities within a given territory.
• Generate and communicate sales leads to respective sales reps for new product or disposable opportunities.
• Maintain company car, oil changes, tire rotation, etc., and tools in good working order valued at $35-$45K.
• Ensure all proprietary info is safeguarded from non-Bayer personnel, including Service & Training Manuals, Diagnostic and Calibration software, BIT keys, etc.

Requirements:

• Associate's Degree in Electronics, IT Networking, Computer Science, or relevant discipline required with 2 years of applicable experience or Bachelor's Degree in relevant discipline.
• Equivalent Military Experience/Training in areas such as Electronics, Aviation, IT, Computer Science, or relevant training with 2 years of applicable experience can be considered in lieu of degree.
• Technical trade skills in areas such as soldering, electrical installation & troubleshooting.
• Prior experience in a customer-facing role.
• Demonstrated ability to work in a fast-paced self-directed environment.
• Good verbal and written competencies, along with flexibility and good judgment.
• Ability to prioritize workload and tasks to maximize revenue.
• Proficient in Microsoft Office product suite & comfortability in using company-specific databases and CRM systems.
• Ability to travel within assigned territory and nationally, at times overnight and extended time periods.
• Must hold a valid driver's license.

Preferred Qualifications:

• Demonstrated knowledge of Medical Device & Radiology business.
• Prior experience in a Field Service Role and/or regulated industry.