Jr Asst Purser (Japanese Speaking) - MMC

Set a course for adventure with Princess Cruises! As a Jr Asst Purser (Japanese Speaking), you will be responsible for delivering exceptional guest service standards, acquiring knowledge of the ship and its operations, and providing accurate information to guests. You will also be expected to listen to guest service issues with empathy and understanding, escalating to supervisors as necessary.

Responsibilities

• Deliver guest service standards that meet or exceed Hotel Policies & Procedures for every guest interaction.
• Acquire a thorough knowledge of the ship, procedures, onboard product, daily activities, services provided, itinerary, and ports of call.
• Listen to all guest service issues with empathy and understanding, showing genuine interest at all times.
• Provide a positive first impression to every guest through a warm, welcoming greeting; always maintain a spotless and professional appearance.
• Nurtures a memorable connection with every guest by remaining fully engaged through completion of service, leaving a positive last impression.
• Observe guest to identify their preferences and adjusts service accordingly, anticipating guests’ needs during each interaction.
• Understand and support the onboard CRUISE program at all times.
• Productively participate in All Hands meetings and offers ideas to improve the onboard product and services.
• Ensure all guest complaints, including Hotel defects, are listened to and understood with empathy, showing genuine interest at all times.
• Ensure all guest complaints and Hotel defects are accurately documented per Hotel Policies & Procedures, escalating issues as appropriate without delay.
• Take ownership of each complaint her or she has recorded and regularly follows up with the guest in question.
• Swiftly and satisfactorily resolves all guest service issues affecting a guest’s cruise experience.
• Promptly sends a “glitch” to guests, when appropriate, per Hotel Policies & Procedures.
• Responsibly handles financial transactions with strong attention to detail and ensures cash-float is accurately balanced daily.
• Takes personal responsibility for thoroughly comprehending all relevant Hotel Policies & Procedures all times.
• Assists the Guest Services Manager by promptly and politely contacting guests who are required to leave a form of payment or deposit on account.
• Accurately cashes travelers’ checks and provides cash change. Buys and sells foreign currencies and postage stamps as required.
• Correctly settles shipboard accounts by accepting payments made by credit card, travelers check, or cash.
• Responsibly accesses shipboard accounts, willingly providing guests with copies of folios on request and offering detailed explanations in response to any queries.
• Dependably and appropriately uses applicable hotel systems and other available tools.
• Ensures pertinent information is handed over to on-duty colleagues as appropriate following each shift and acts upon all outstanding issues that are handed over them.

Skills, Knowledge & Expertise

• At least 1 year experience as Front Desk Receptionists from 4 or 5 stars hotels/resorts or cruise ships.
• Graduate of a recognized hotel or business school (preferred).
• Proficiency in the use of computer-based programs (M/S Office, Outlook, various Web Browsers).
• Good command of the English language, both verbal and written.
• Good Command of the Japanese language, both verbal and written.

Benefits

• Competitive salary package.
• Own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• Vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• Chance to travel the world, exploring exciting destinations while doing what you love.
• Welcoming, inclusive, and dynamic work environment where your contributions are valued.