Description
We're hiring an engagement manager to manage the delivery of agentic workflows for a national security customer. As an engagement manager on our public sector delivery team, you will own or support an account plan, manage day-to-day execution for customers, and ensure an incredible customer experience.
This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness , and who thrives in fast-moving, ambiguous, and mission-driven environments.
Key responsibilities include:
- Managing customer relationships from the executive to the end user
- Working alongside customers to scope agentic workflow use cases that Scale's engineering team will build and you will ultimately refine
- Leading or supporting a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
- Leading with a 'whatever-it-takes' mentality, proactively identifying customer needs and operator pain points to ensure customer success
- Overseeing onboarding and successful implementation of customer accounts
We have a diverse team with a variety of skill sets, many have a technical background, a proven track record in B2B client-facing roles, and prior experience owning the technical implementation of solutions to the government.
Must haves include:
- An active TS/SCI clearance
- 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications/solutions
- A track record of structured, analytics-driven problem solving
- Excellent verbal and written communication skills
- Willingness to be onsite with customers up to 4 days per week in the South Tampa area and travel up to 25%
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The base salary range for this full-time position in the location of Tampa, FL is $144,800-$181,000 USD.