Description
Join EarnIn's IT team as our IT Support Specialist. You will be the first point of contact for North America and Mexico City employees during Pacific Time business hours, and the on-site IT partner for our Mexico City office. This position will be a hybrid role based in our Mexico City office, with two days a week required in office.
Your responsibilities will include serving as the first point of contact for employees over Slack, email, ticketing, and web conference; executing new-hire onboarding and offboarding; supporting day-to-day endpoint administration in Jamf Pro, Microsoft Intune, and Omnissa Workspace One; providing on-site IT and conference room A/V support for the Mexico City office; administering SaaS user access through Okta, Google Workspace, Slack, Jira, and GitHub; managing IT asset lifecycle; documenting fixes, runbooks, and FAQs; and training employees on IT and security policies and helpdesk processes.
We're looking for someone with 1+ years of IT support experience across macOS and Windows environments, with moderate exposure to MDM platforms (Jamf Pro, Intune, or Omnissa Workspace One). You should have working knowledge of identity and SSO concepts using Okta (or a comparable IdP), and SaaS user lifecycle management. Familiarity with AI-assisted IT tooling and willingness to apply it to triage, documentation, and automation is also required.
This is a hybrid role based in our Mexico City office, with two days a week required in office. EarnIn provides excellent employee benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our Palo Alto HQ.