Rooms Division Supervisor (Japanese Speaking)

Set a course for adventure with Princess Cruises, the employer of choice in the cruise industry. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Ensure that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates public areas as well as guests and officers' staterooms are always upheld.
• Co-own and monitor the Housekeeping performance through the Quality Assurance strategy and company issued standards.
• Perform daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas.
• Drive and optimize the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
• Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers' rooms, including problem resolution and all Service Excellence related guest inquiries.
• Regularly monitor guest feedback, Service Excellence platform, and OBE information to identify trends that might compromise the guest experience.
• Ensure guest group activities and setups performed by personnel always meet the required standards and time frame.
• Identify and communicate furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).
• Consistently exceed the Housekeeping defined targets, by driving a personalized guest and teammate centric & experience culture, reducing friction points, and mitigating negative surprises.
• Ensure utilization of Princess MedallionClass products, services, and applications to drive engagement in delivering a guest and teammates centric experience.
• Enforce accountability and ownership of the Service Excellence platform and philosophy.
• Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship-specific post-cruise complaints.
• Partner closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and share insights on operational efficiencies.

Skills, Knowledge & Expertise

• Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.
• Must have a clear understanding of Public Health and Environmental requirements relating to the servicing of public areas.
• Excellent command of the English language, both verbal and written.
• Good command of the Japanese language, both verbal and written.

Benefits

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.