Description
FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results. This role is for an AI & Automation Developer to support the design, development, and deployment of AI-driven solutions with a primary focus on Microsoft Copilot Studio agent development. This role will work closely with senior architects and platform teams to build intelligent agents, automate business processes, and integrate AI capabilities across Microsoft 365, Power Platform, and Azure services. The ideal candidate has hands-on experience with Copilot Studio and Power Platform, foundational knowledge of AI concepts, and familiarity with Azure services. Experience with Azure AI services is a strong plus. ### Responsibilities - Design, build, and maintain Copilot Studio agents (declarative and custom agents) - Implement conversational flows, topics, orchestration, and generative answers - Integrate agents with Microsoft Graph, Dataverse, SharePoint, and other enterprise data sources - Improve agent quality using iterative tuning: conversation analytics, user feedback, and structured testing - Build automation workflows using Power Automate and related connectors - Support secure configuration of authentication (OAuth, app registrations, API connections) - Collaborate with governance and platform teams to align solutions with security and compliance standards - Build and maintain Power Automate flows (cloud flows primarily; desktop flows a plus) to automate business processes - Create reusable components and patterns (approval workflows, notifications, routing, data updates, exception handling) - Develop solutions that align with governance: environments, DLP considerations, solution packaging, and deployment practices - Contribute to documentation, technical design artifacts, and solution best practices - Stay current with emerging AI and Microsoft ecosystem capabilities ### Requirements - 1+ year of hands-on experience building Copilot Studio agents (in a professional role) - 4+ years Experience with Power Automate: building flows with triggers, actions, conditions, approvals, error handling, and connectors - 4+ Years Experience with Power Platform fundamentals: - Environments and solutions - Connectors and authentication patterns - Understanding of governance concepts - Experience with Microsoft Purview and Agent 360 or other AI Agents - Experience with Azure, SharePoint/OneDrive and related technologies experience - Experience with Power BI for Data visualization only - Strong problem-solving mindset - Eagerness to learn evolving AI technologies - Clear written and verbal communication skills - _Microsoft Fabric for Measurement Metrics and historical trends would be a plus_ ### Benefits This position comes with a competitive compensation and benefits package: 01. Competitive salary and performance-based bonuses 02. Comprehensive benefits package 03. Home Office model 04. Career development and training opportunities 05. Flexible work arrangements (remote and/or office-based) 06. Dynamic and inclusive work culture within a globally known group 07. Private Health Insurance 08. Pension Plan 09. Paid Time Off 10. Training & Development 11. \*Note: Benefits differ based on employee level