Customer Success Manager

We're seeking a Customer Success Manager to join our EMEA team, covering Italian and French accounts. As a CSM, you will drive customer adoption, expansion, and retention of Okta's identity solutions.

Responsibilities:

• Develop and execute success plans to accelerate customer adoption and value
• Manage a portfolio of customers, mitigating churn risk and identifying growth opportunities
• Collaborate with cross-functional teams to address customer needs and goals
• Build strong relationships with customers and internal stakeholders
• Drive consumption and adoption of Okta's products through proactive tracking and best practices

Requirements:

• Fluent French and Italian
• Experience in customer success management, preferably with technical platforms
• Customer-centric and proactive approach
• Ability to operate in a fast-paced environment and manage multiple customers and projects
• Strong oral, written, and presentation skills

Benefits:

• Annual On Target Compensation (OTE) range: €71,000 - €98,000
• Comprehensive healthcare coverage and financial benefits, including paid time off and parental leave
• Equity (where applicable)