Senior Staff Product Designer

We're looking for a Senior Staff Product Designer to join our Client Engagement & CRM team, focusing on Contacts, CRM, and Automations. As a hybrid role based in our New York City headquarters, you'll combine deep systems thinking and exceptional craft with the ability to drive alignment and execution across teams.

Your key responsibilities will include:

• Designing end-to-end experiences that bring together campaigns, SMS, transactional emails, and automations into a cohesive, intuitive communication system.
• Leading design for complex areas such as Automations, rich customer profiles, and full-page contact views.
• Architecting complex systems that feel simple by mapping data models, flows, and dependencies across multiple product areas.
• Driving strategy through facilitation and storytelling by leading workshops, audits, and whiteboarding sessions with Product, Engineering, Data, and other partners.
• Leveraging AI and rapid prototyping to de-risk decisions with interactive prototypes and AI/agentic workflows.
• Delivering high-quality, execution-ready design by owning the journey from discovery to delivery.
• Mentoring and elevating the team's craft by serving as a craft mentor across CRM and related communication surfaces.

As a successful candidate, you'll have:

• 10+ years of experience in product design at a digital product company, including time operating at a Staff or equivalent level.
• A portfolio that demonstrates complex, systems-level work with clear impact on user and business outcomes.
• Experience leading cross-functional workstreams from ambiguity to shipped product.
• Strong storytelling skills, using vision decks, North Star narratives, and clear artifacts to align PM, Engineering, and stakeholders.
• Exceptional communication skills, able to zoom from high-level strategy and systems to concrete UX decisions and rationale with clarity.
• Comfortable representing design decisions to leadership and cross-functional stakeholders, and connecting your work directly to business and user outcomes.

In return, you'll enjoy a range of benefits and perks, including a choice between medical plans, fertility and adoption benefits, access to supplemental insurance plans, and a competitive salary range of $223,000 - $358,800 USD.