Senior Presales Engineer

About the Job

Join Twilio as a Senior Presales Engineer on the Digital Sales Communications team. This role enables customers to build the future of communications. As a Senior Presales Engineer, you will be critical to delivering the Technical Win and best Product Fit to customers.

Responsibilities

In this role, you'll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• Lead the technical and product sale, recommending best-practice solutions, and guiding customers on how to use Twilio's APIs.
• Establish yourself as a trusted advisor to customers, understanding their technical pains, designing, demonstrating, and presenting innovative solutions that solve business challenges.
• Build and present highly interactive, complex, and engaging customer product demonstrations.
• Be a hands-on, high-energy, passionate, and creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Identify and solve problems for the customer and within the organization.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Qualifications

*Required:

• 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer-facing experience.
• Excellent communicator and presenter.
• Engaging storyteller, able to gain audience confidence and communicate complex topics.
• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of the following areas: cloud platforms, telecom, SIP, contact center, or security.
• Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

*Desired:

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security.
• Experience with sales methodologies.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

Approximately 10% travel is anticipated.

What We Offer

Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and more.

Compensation

Estimated pay ranges:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.: $109,760.00 - $137,200.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $115,840.00 - $144,800.00.
• Based in the San Francisco Bay area, California: $121,920.00 - $152,400.00.