Description
As a Customer Service Team Member at Starling, you will be the point of contact for customers, responding to their needs efficiently and timely. The role involves handling wide-ranging queries, from simple to complex, and providing exceptional customer service via phone, email, live chat, and social media.
The starting salary for this role is £28,000. The shifts, training, and hybrid working arrangements include overnight shifts, 37.5 hours a week, with 5 weeks of training in the office, followed by 1 shift per fortnight in the office and the rest from home.
Responsibilities:
- Provide exceptional customer service
- Show ownership and accountability for offering solutions
- Maintain high standards and strive to improve service
- Respond to customer complaints and escalate issues
- Support continuous improvement and process enhancements
Requirements:
- Excellent written and verbal communication skills
- Ability to work in a fast-changing environment
- Resilience and ability to handle difficult interactions
- Basic IT skills to navigate laptops and systems
- No prior experience in a contact centre environment required
Benefits:
- Competitive salary and comprehensive benefits package
- Company-enhanced salary sacrifice pension scheme
- Private Medical Insurance with Vitality
- 25 days holiday plus take your public holiday allowance
- Extra day's holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Generous family-friendly policies