Description
As a Customer Service Team Member at Starling, you will be the point of contact for customers, responding to their needs in an efficient and timely manner. The queries you deal with will be wide ranging, from simple to complex. You will provide exceptional customer service via phone, email, live chat, and social media, show ownership and accountability for offering solutions that benefit customers, maintain high standards, and strive to improve the service.
The starting salary for this role is £28,000. You will work overnight shifts, 37.5 hours a week, with 5 weeks of training in the office, followed by 1 shift per fortnight in the office and the rest from home.
We offer a comprehensive benefits package, including a company-enhanced salary sacrifice pension scheme, private medical insurance, 25 days holiday, an extra day's holiday for your birthday, life insurance, and 16 hours of paid volunteering time a year.
Requirements:
- Provide exceptional customer service
- Show ownership and accountability for offering solutions
- Maintain high standards and strive to improve the service
- Respond to customer complaints and escalate issues as necessary
- Support a continuous improvement ethos
- Actively seek to improve processes and workflows
- Work well within a dynamic team environment
About you:
- Excellent written and verbal communication skills
- Comfortable talking to customers via various channels
- Resilient and able to handle difficult interactions
- Basic IT skills to navigate laptops and systems
- No prior experience in a contact centre environment required