Senior Ocean Operations Associate

About the Role

The Senior Ocean Operations Associate is a critical part of making Flexport's mission to make global trade easy for everyone a reality.

In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers.

Your work directly supports Flexport's end customers in achieving their logistics goals.

Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

Tactical Responsibilities

• You will be responsible for the export handling of ocean freight shipments within a regional network following local standard operating procedures (SOP) with clearly defined digital service level agreements (SLA).
• You will give recommendations on how to expand our footprint and contribute to the growth in Taiwan.
• You will personally represent Flexport's value proposition by recommending supply chain solutions for new clients and opportunities to the account management team.
• You will guard the 'front line' in ensuring the highest standard of Flexport quality: the right processes and metrics are in place for shipments to move 'on-time' and exceptions resolved quickly and appropriately.

Adaptive Responsibilities

• You will work with gateway and regional management to ensure the right metrics and data are in place to deliver great performance.
• You will be responsible for monitoring and improving operational performance and support growth.
• You will act as subject matter expert (SME) to support key initiatives and experiment with the best ways to drive growth.
• You will work with Account Management to design and iterate on effective feedback loops to ensure client needs are met.
• You will act as a strategic consultant to your global counterparts, product & engineering and the operations excellence team on ocean supply chain operations and your regional gateway ocean or network operations strategy.

Requirements

• BA/BS degree
• Minimum 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Excitement to manage relations and create a best-in-class operational structure
• Hands-on, process-oriented, structured thinker with strong problem-solving capabilities
• Strategic vision and ground floor execution
• Excellent communication, interpersonal and organizational skills
• Client service mindset - obsessed with client satisfaction
• A mastery of internal and external communication
• Courage to challenge the status quo when logic and reason require it.