Shop and Spa Supervisor

Diversity matters at Lush, where we're building a brand that represents the people of the world.

As a Shop and Spa Supervisor, you'll play a vital role in delivering exceptional customer service and crafting standout experiences throughout the year.

Key Responsibilities:

• Lead and motivate the sales team to deliver exceptional customer service
• Engage with customers and provide tailored product recommendations
• Maintain a clean and visually appealing shop floor
• Support the store manager in achieving sales targets
• Organise and contribute to in-store events and customer celebrations
• Provide training and development for team members
• Lead the store effectively in the absence of the store manager
• Ensure health and safety standards are followed
• Seek opportunities for personal development

Skills, Knowledge & Expertise:

• Customer Service
• Management Skills
• Teamwork
• Communication

Benefits:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Flexible working
• Tailored gender affirming care