Customer Service Representative (Parental Leave Cover)

We are seeking a Customer Service Representative to support the flow of products across Lush Australia and New Zealand. As a Parental Leave Cover, you will help ensure products made in-house at Villawood are delivered fresh and on time, keeping stores well-stocked and supporting a smooth logistical operation across the region.

The role is integral for communication between the manufacturing and retail teams at Lush. You will build strong relationships with stores, warehouses, support teams, and manufacturing rooms, while focusing on inventory management, national and international logistics, and maintaining and improving data integrity.

Key Responsibilities:

• Deliver superior and timely customer service to all internal and external stakeholders.
• Liaise with the manufacturing & warehouse teams to ensure store orders are processed and dispatched with the highest level of stock fulfilment and meet store and launch deadlines.
• Adhere to national and international transport legislation requirements regarding customs and dangerous goods.
• Prepare and maintain reports and data to provide insights, identify trends, and support business decision-making and continuous improvement.
• Resolve store queries in a timely manner through phone calls, emails and other internal channels.

Skills, Knowledge & Expertise:

• Proactive analytical skills to ensure the right stock gets to the right place at the right time.
• Strong computer skills and willingness to learn our systems and tools, including formula-driven spreadsheets.
• Fantastic communicator and problem-solver.
• Considers customer satisfaction a number one priority.
• Background in customer service and inventory management (ideal but not required).
• Strong ethical compass and passion for our brand values and beliefs.

Benefits:

• Paid birthday leave
• Generous discount on LUSH products
• Welcome pack
• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice
• Opportunity for growth and to join a leading global fresh handmade cosmetic manufacturer
• Supportive team environment where your input and opinion are valued
• Dynamic and progressive work environment that celebrates diversity