Description
Meet Yubico: the creator of the most secure passkeys and leading provider of hardware authentication security keys.
Our company’s mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and is public on Nasdaq Stockholm Main Market: YUBICO.
We are a global company with a strong company culture and employees located in over 14 countries. Yubico’s headquarters are based in Stockholm, Sweden and Santa Clara, CA.
Aligned with our mission to make the internet more secure for everyone, Yubico donates YubiKeys to organisations helping at-risk individuals through our philanthropic initiative, Secure it Forward.
We are looking for a talented individual to join the IT team to help with the growing needs in our Singapore office. As our first on-site IT team member, you'll be responsible for providing comprehensive IT support, managing endpoints, and administering systems.
About you:
- You are a systematic troubleshooter
- You like to work collaboratively and have fun
- You are customer service-oriented
- You conduct yourself with the utmost integrity and are security-minded
Tasks & Responsibilities:
- Build and configure endpoints and peripheral devices (such as printers, scanners, mobile devices) related to desktop infrastructure
- Facilitate IT onboarding and offboarding tasks
- Manage IT assets, vendors, and procurement
- Install, configure and maintain devices, providing regular maintenance to ensure optimal functionality
- Provide global remote support, supporting a “follow the sun” Service Desk operations
- Identify, log, troubleshoot, and resolve technical problems both locally and remotely
- Create and provide end-user training and documentation
- Create and update knowledge base articles and internal documentation.
- Collaborate with teams across multiple time zones
- Manage office networking
- Some domestic and international travel may be required
Basic Qualifications:
- 5+ years experience providing end user support to in-office employees as well as remote workers around the world
- Experience with Okta (or other identity provider) and Google Workspace administration
- Highly skilled in the Windows and macOS endpoint configuration and support
- Endpoint hardening and configuration management experience
- Conference and Audio Visual support experience
- System administration of endpoint systems and cloud-based applications (SaaS)
- Office networking
- Organized in nature, with great documentation and communication skills
Bonus Qualifications:
- Familiarity with Atlassian products Jira Software, Jira Service Desk, or Confluence administration
- Familiarity with Physical Security & Office Access Management systems
Additional Information
We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law.