Description
About Us
At Cloudflare, we're on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.
What You'll Do as a Senior Solutions Engineer
The Pre-Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers.
You are a customer-facing technologist within the Cloudflare Solutions Engineering team. You have experience in working in a pre-sales or other technical customer-facing role supporting large enterprise accounts or acquiring new enterprise customers, as well as excellent verbal and written communication skills suited to explain the benefits of Cloudflare products and services to existing and potential customers.
In this role, you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, prepare and deliver technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and run proof-of-concept trials for customers.
Specifically, we are looking for you to:
- Identify and map customer initiatives and business problems to Cloudflare solutions
- Build relationships and technical champions within customer accounts
- Develop and present customer presentations at every Enterprise Customer's organization level
- Lead demo and proof-of-concept activities for Cloudflare prospects and customers
- Demonstrate your expertise of Cloudflare with your peers through the creation of professional content, including white papers, blog posts and other knowledge-sharing activities
- Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry-focused events with thought leadership and expertise
- Apply in-depth vertical knowledge or domain expertise. Advise on best practices
Basic Requirements
- Previous experience as a Solutions Engineer or other customer-facing technical role with CDN, Security, Networking or SaaS
- Solid communication, written and presentation skills
- Ability to work on several projects and activities concurrently
- Highly driven individuals that are curious, team players and work with a sense of urgency
- Bachelor's Degree or equivalent in relevant work experience
- The role requires up to 50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates
Examples of one or more desirable skills, knowledge and experience
- Fundamental understanding of customer network and/or application architectures
- Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP
- Understanding, knowledge or experience of application and/or network security
- Understanding, knowledge or experiences with SaaS application environments
- Understanding, knowledge or experience with VPN and remote access challenges
- Understanding, knowledge or experience with SIEM and log analytics platforms
- Client OS fundamentals and software distribution
Other desirable skills areas include:
- Experience interacting with senior-level/executives to communicate a message of network and security transformation
- Routing, subnetting, split tunnels. SD-WAN, local internet breakout
- End-user and application security risks
- DDoS, malware, phishing, viruses
- Knowledge of competitive market around CDN providers and internet security technologies
Bonus Points
- Graduate-level degrees in Computer Science, Engineering or related fields
- Certifications: Azure/AWS/GCP Architect, etc.
More About You
- You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in enterprise organizations
- You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions
- You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important
- You understand how to manage a project, work to deadlines, and prioritize between competing demands
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers,at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use,it is the first consumer-focused service Cloudflare has ever released.
Here's the deal,we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment is contingent upon your ability to obtain and maintain the necessary export licenses and other required authorizations.