Description
The Opportunity We're currently looking for a Commercial Aftersales Specialist. Join us and help shape the commercial aftersales landscape of a next-generation automotive company , from the ground up.
In this role, you will take ownership of shaping and optimizing the commercial aftersales business across the region , from product portfolio and pricing to performance management and stakeholder alignment. You will operate at the intersection of commercial strategy and operational execution, ensuring that our aftersales offering is both competitive and scalable.
Your Responsibilities In this role, you’ll be responsible for driving and optimizing our commercial aftersales performance across Central Europe. Your focus lies in ensuring that our product offering, pricing, and operational setup are aligned to deliver sustainable growth and an outstanding customer experience.
- Own and manage the Parts, Extras & Services product portfolio across Central Europe, defining market-specific offerings
- Develop and execute pricing strategies and promotional campaigns to maximize profitability and revenue growth
- Monitor and improve turnover, margins, and overall aftersales performance
- Collaborate closely with internal teams and external partners (e.g. Volvo Cars, leasing companies, service partners) to increase product sales
- Track demand, inventory, and availability; coordinate with logistics teams and NSCs to ensure optimal stock levels
- Act as the central contact for all aftersales-related commercial topics (Parts, Extras, Services), handling daily operations, escalations, and cross-functional coordination
- Drive customer satisfaction improvements, with a focus on OSAT performance in Germany
- Maintain and administer key systems (Service Partner Portal, POMS, Salesforce, Workday)
- Build strong relationships with the German service network and conduct regular performance (PSP) visits at key partners
- Support onboarding/offboarding and development of the Polestar service network in Germany
- Ensure compliance with End-of-Life (EoL) legal requirements
- Serve as escalation point for Customer Support teams, ensuring consistent and accurate communication to customer-facing functions
- Foster strong, trust-based relationships with all stakeholders
The Ideal Candidate In order to succeed in this role, and at Polestar in general, there are a few characteristics you’ll need to have: ownership, commercial curiosity, and a strong drive to create impact. You are comfortable operating in a fast-paced and evolving environment, where priorities can shift and structures are continuously developing. You bring a strong commercial mindset combined with a hands-on approach, allowing you to translate business objectives into tangible results.
In Addition, You'll Need
- Experience in automotive aftersales, parts business, or service operations is highly desirable
- Familiarity with systems such as Salesforce or similar CRM/ERP platforms
- Understanding of logistics, inventory planning, and supply chain coordination
- Knowledge of the German automotive service landscape is a strong advantage
- Fluent in German and English (written and spoken); additional languages (e.g. French) are a plus
- Awareness of regulatory requirements (e.g. End-of-Life compliance) is beneficial