SBN - Barista - CTI

As a Barista, you will provide prompt service, quality beverages, and products, and maintain a clean, hygienic, and comfortable environment in the Seabourn Square.

You will play an integral part in the overall guest satisfaction and experience provided by the set company standards. On a daily basis, you will encounter certain situations, which you'll have to make the correct decisions. These may seem small to some, but the impact is great.

Key Responsibilities:

• Provides quality beverages, whole bean, and food products, consistently and efficiently for all guests by adhering to all recipe and presentation standards.
• Acts with integrity, honesty, and ethics that promote the culture, values, and mission of Seabourn.
• Maintains a calm demeanor during periods of high volume or unusual events to keep operating area to Seabourn standards.
• Anticipates guests' needs by constantly evaluating the environment.
• Communicates information to the Bar Manager so that the team can respond as necessary to create the most efficient service possible.
• Assists with new crewmember training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Delivers excellent guest service to all guests by acting with a 'guest comes first' attitude and connecting with the guest.
• Follows Seabourn operational policies and procedures, including those for inventory handling and safety and security, to ensure the safety of all guests, officers, and crew.
• Maintains a clean and organized workspace at all times.
• Maintains regular and consistent attendance and punctuality.
• Carries out any other duties and responsibilities as assigned.

Public Health:

• To be familiar with and execute the Seabourn HESS-MS appropriate to their position.

Skills, Knowledge & Expertise:

• Education: Excellent command of the English Language.
• Experience: Extensive knowledge of beverages such as coffee and teas – basic knowledge of varying brands and quality of liquors.
• Advanced understanding of operating a coffee machine and coffee drink types.
• Handle multiple tasks at one time.
• Physically fit and able to lift more than 20kg.
• Basic knowledge of beverage handling procedures with regard to public health standards.
• Cost awareness and full understanding of inventory control and inventory taking.
• Ability to train and guide assigned waiting staff.
• Willing to work on weekends, holidays, and seven days a week and as business requires.
• Process information/merchandise through POS register system.

Benefits:

• Physical Demands: For the safety of yourself and others on board, certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift.
• Must maintain physical fitness to perform tasks associated with job.
• Travel Requirements: Passport – valid for a minimum of 6 months; Flag state issued seaman book; General flag state or flag state approved marine fitness medical; United States C1/D visa; English Marlin test at minimal score of 80%; Pre-employment medical examination.