Asst Photo Manager

Set a course for adventure with Princess Cruises! As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

The Assistant Photo Manager supports the Photo Manager in leading the Photo Department and its day-to-day operations, driving revenue performance, delivering high-quality guest experiences, and ensuring the team meets both financial goals and Net Promoter Score (NPS) targets. This is a hands-on leadership role that combines creative, operational, and business management skills.

Key responsibilities include:

• Supporting the Photo Manager in motivating, training, and supervising a diverse team of photographers.
• Ensuring all team members understand their roles and are equipped with the tools and knowledge to succeed.
• Coaching and developing teammates using real-time feedback and performance data, promoting continuous growth and learning.
• Acting as a liaison between the team and the Photo Manager and assisting in planning work schedules and rotations.
• Driving photo revenue by supporting teammates in achieving image capture, conversion, and sales targets.
• Collaborating with the Photo Manager to analyze voyage performance, make recommendations, and implement corrective actions when needed.
• Ensuring all photo operations (Gallery, Studio, Lab) run smoothly and are visually aligned with corporate standards.
• Maintaining and reporting on inventory, sales performance, and end-of-cruise results.
• Upholding brand standards for all photo products and services, ensuring professional presentation and high guest satisfaction.
• Actively participating in photo shoots, setting a standard for quality and guest interaction.
• Coaching the team on customer service excellence, conflict resolution, and sales techniques.
• Responding quickly and professionally to guest feedback and concerns.
• Monitoring and maintaining all photo equipment to ensure functionality and availability at all times.
• Overseeing loss prevention measures, equipment usage, and proper storage in accordance with company policy.
• Supporting the manager in tracking product inventory and ensuring accurate documentation and reporting.

The ideal candidate will have:

• A college diploma or equivalent work experience, 2-4 years in a cruise ship staff photographer position.
• Knowledge of digital photography workflow/commercial printing software.
• Experience and knowledge in aspects of Photo hotel/cruise ship operations within the US/Worldwide.
• Prior team leadership or supervisory experience in a photo-related or guest-facing environment.
• Strong knowledge of onboard photo operations, including gallery, studio, and lab functions.
• Demonstrated ability to drive revenue and achieve NPS and performance targets.
• Ability to analyze data, report on results, and take corrective action when needed.
• Skilled in managing inventory, maintaining equipment, and resolving technical issues.
• A positive, proactive, and adaptable mindset with excellent organizational skills.
• Exceptional communication and interpersonal skills with a warm, guest-centric personality.
• A driven leader who excels at motivating and coaching the team to deliver memorable experiences.
• Models the company’s core values and service credo in every interaction.
• A creative thinker, constantly looking for ways to improve processes, products, and guest satisfaction.
• Comfortable multitasking and adapting to a variety of onboard circumstances with a “can-do” attitude.