Senior Program Manager, Revenue Operations

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale , unleashing the potential of businesses and people.

As a Senior Program Manager, Revenue Operations, you will lead programs of work that span across Field Engineering and Support organizations.

What you will be doing

• Own the design and delivery of programs that cut across Field Engineering and Support, including annual planning, execution model development, and operational rhythm standardization
• Serve as the primary owner of canonical operating models: how we run QBRs, how we structure planning cycles, how we build feature adoption plays, how we define and communicate execution norms across geos
• Coordinate fiscal year planning activities across both organizations, including headcount & allocation, quota setting, territory carve, and roll-out
• Define the standard for how internal customers operate - the rhythms, templates, and frameworks that Senior Analysts then localize for their specific org and geo
• Build the feedback loop that ensures geo-specific nuance helps shape the standard rather than accumulate as silent workarounds
• Partner with FE and Support management to identify gaps between how teams are operating today and how they should be operating, then design solutions that close those gaps durably
• Identify cross-functional processes that are ripe for automation, and partner with Senior Analysts and systems teams to build solutions that reduce execution burden across the team
• As automation creates capacity, redirect that capacity toward higher-order critical initiatives - act as a key voice in deciding where the team should spend its time
• Establish repeatable communication, documentation, and training protocols that drive successful adoption of new processes, tools, and operating models
• Collaborate with Sales Operations, IT, Finance, and Business Systems to identify dependencies and build comprehensive solutions

What you bring

• 5+ years in Program Management, Revenue Operations, or GTM Strategy & Operations in a B2B SaaS organization
• Proven experience running cross-functional programs that span multiple organizations
• Direct exposure to Field Engineering, Solutions Architecture, Customer Engineering, Technical Sales, or Support organizations
• Systems-level thinker: able to identify how a change in one part of an operating model creates downstream effects elsewhere
• Highly organized, analytical, and data-driven; comfortable in SQL, G-Sheets, and Salesforce , able to build the analysis that supports the program
• Top-notch communicator, able to transition fluently between working sessions with senior leaders and detailed execution conversations with analysts and ICs
• Comfortable operating with ambiguity, proactively structuring abstract problems to drive it to a concrete outcome
• BS/BA in Business, Finance, Operations, or equivalent experience

The typical starting salary range for this role is: $117,800-$167,800 CAD

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave