Description
At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families.
By joining us, you will build what matters and drive progress with heart, developing tangible innovations you will see on the road every day that help people move freely and pursue their dreams.
As part of our Human Resources team, you’ll help us attract, hire and retain the top talent we need to achieve our bold vision.
In this position...
As our HR Operations Specialist (Automation & AI), you will play a key role in supporting our team members under our Shared Service service model.
This is a highly active, operational role where you will directly execute day-to-day HR transactions, manage administrative processes, and resolve employee inquiries with empathy and speed.
Crucially, you will also serve as our digital champion,leveraging the Microsoft 365 suite and generative AI to automate these very workflows, design intelligent dashboard solutions, and guide your peers in adopting modern tools.
Responsibilities
- Tech-Enabled Customer Service: Manages incoming calls, tickets, and inquiries from employees and leaders with a strong customer-service mindset.
- Process Automation & Innovation: Identifies manual, repetitive tasks within daily HR workflows and designs, builds, and maintains automated solutions using Microsoft Power Automate and Power Apps.
- AI Mentorship & Enablement: Acts as the team's AI advocate, conducts research on emerging HR technologies, experiments with generative AI, and actively guides, trains, and supports team members in adopting AI tools.
- Data Analytics & Dashboarding: Supports the monitoring of HR Shared Service KPIs, builds and maintains automated, interactive dashboards to report key HR trends to senior stakeholders.
- Core HR Administration: Performs department-specific administrative duties, including employee data management, onboarding/offboarding processing, and payroll coordination.
- Process Mapping & SOPs: Documents and updates HR business process maps and Standard Operating Procedures (SOPs).
- Modern HR Communications: Assists in drafting clear, engaging HR-wide communications and collateral materials, utilizing generative AI to refine messaging.
- Compliance & Policy Interpretation: Interprets defined company policies and uses digital research tools to ensure all HR operations and database updates align with legal regulations and organizational standards.
Qualifications
- Education: Bachelor’s or Master’s Degree (preferred) in Human Resources, Business Administration, Information Technology, Digital Business, or a related field;
- Languages: English Proficiency Required; Portuguese desirable.
- Experience: Minimum 1 year of experience with a Master’s degree or 2 years with a Bachelor’s degree, preferably in HR Shared Services, Customer Service, or an operations-focused technology role.
- Technical Skills (Critical):
- Microsoft 365 Power User: Proven experience building automated workflows in Microsoft Power Automate and managing collaborative spaces in SharePoint and Teams.
- AI Fluency: Practical experience utilizing Generative AI tools for text synthesis, drafting, and daily productivity.
- Data & Analytics: Intermediate-to-advanced Excel skills, familiarity with Power BI, basic SQL, or basic Python.