KYC Operations Officer

We are seeking a KYC Operations Officer to join our International Wealth and Premier Banking team in Taipei. As a KYC Operations Officer, you will play a crucial role in reviewing and updating customer profiles to ensure compliance with regulatory requirements.

Responsibilities:

• Review KYC profiles to confirm if the data is up-to-date and sufficient to manage the bank's risk
• Contact customers through various channels to refresh their internal profiles
• Conduct KYC profiles in accordance with Group Policy, Regulatory Reporting, and local regulatory requirements
• Obtain and update missing client documentation from clients
• Source and update accurate and relevant client data from the internet and other information providers
• Follow up on client profiles and ensure all levels of sign-off are in line with the latest ID matrix
• Take complete ownership of assigned profiles and tasks until completion
• Meet productivity and quality targets month-on-month
• Ensure profiles are sent for audit within standard timelines
• Understand and comply with all relevant policies and procedures
• Apply critical thinking to reviews of customer profiles and provide clear justifications for decisions
• Maintain accurate call and email notes and ensure all outreach is fully evidenced in the case record
• Handle objections and complaints professionally

Requirements:

• University graduate or above
• Strong negotiation and influencing skills
• Banking operation knowledge
• Strong English spoken and written communication skills
• Ability to work well under pressure with high degree of accuracy
• Familiar with banking procedures and internal control regulations
• Prior financial crime on KYC/CDD/FATCA/CRS related knowledge/experience a plus