Parts and Sales Zone Manager - Rural Zones

As the Rural Zone Parts and Service Zone Manager, you will be responsible for developing and maintaining the performance of the Dealer Network in the allocated zone via face-to-face and remote consultation as directed by the business.

This position reports directly to the General Zone Manager and is based at our Nedlands, Perth Office, with regular travel required across Western Australia and South Australia.

Responsibilities

• Drive YoY growth in service traffic, retention, and revenue through effective activation of the FCSD Service Strategy, marketing campaigns, and service parts commodities.
• Maximize sales through service by driving effective utilization of eVRC (Service Triage / Xtime) and increasing Genuine Ford Parts usage.
• Review dealer parts inventory for relevancy, advise on necessary stock adjustments, and monitor sell-in performance against targets.
• Drive implementation and ongoing support to enhance Dealer capacity and capability to serve customers consistently.
• Ensure Repair Order (RO) DMS management processes are executed, identify and analyse reasons for vehicle aging, and initiate effective countermeasures with dealerships.
• Analyse Service NPS scores and diagnostic feedback to identify friction points, guiding dealers on process corrections and sustaining CX initiatives and service conveniences.
• Guide dealerships on improving customer handling processes impacting customer satisfaction and monitor corrective action execution.
• Drive business growth through POS sales of Extended Service Business (ESB) plans, Genuine Ford and Ford Licensed Accessories, and Ford Insurance.
• Partner with Dealer Principals and Parts/Service management on business plans, profitability, process audits (Parts Operating Standards), resource capacity, and participate in Management Action Meetings.

Qualifications

• Proven background or deep understanding of dealership fixed operations (Parts & Service); direct dealership experience is highly regarded.
• High degree of commercial and business acumen with sound numerical and computer skills.
• Tertiary qualification in Business, Automotive, or a related field (preferred).
• Demonstrable ability to influence key stakeholders, partner effectively with Dealer Principals, and deliver actionable business outcomes.
• A self-starter who is highly motivated, organized, and skilled at managing time to execute priorities independently.
• Exceptional communication and interpersonal skills with the confidence to consult, guide, and collaborate with dealers.
• Willingness and flexibility to undertake regular regional travel across the Central and Western Rural Zone.

Benefits

• Discounted lease car options.
• Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities.
• Flexible Work Arrangements.
• Growth and development opportunities via internal and external training.
• Paid parental leave from day 1.
• Comprehensive Employee Assist Program.
• Wellness Programs including Free Flu Vaccinations and Health Checks.
• Paid volunteer days.