Description
We're seeking a Residential Services Associate to join our team. As a Residential Services Associate, you will provide exceptional hospitality and professionalism in all interactions with residents and hotel guests. Your responsibilities will include welcoming, greeting, and registering guests efficiently, accommodating special requests and obtaining necessary payment information. You will also accurately respond to guest requests, making recommendations based on local knowledge and property practices. Additionally, you will resolve resident and hotel guests' complaints, assist residents in all inquiries, and partner with the Leasing Team in assisting with coordinating move-ins, move-outs, and lease renewal activities as needed. You will direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities. You will also coordinate with property departments to fulfill guest requests and provide detailed information about facilities and operating hours. You will handle check-out, cash management, and adhere to cashiering and credit policies. You will manage packages, faxes, messages, and mail, and provide access to the building and units for authorized vendors, contractors, and visitors. You will organize and maintain documents and various reports, including but not limited to package management logs and project trackers. You will stay afloat with local attractions and amenities, such as vendors, restaurants, museums, and attractions. You will use various software programs to input special requests and arrangements accurately. You will collaborate with the community engagement team to assist with executing marketing initiatives for building events and company programs. The ideal candidate should have flexible availability as working hours may vary at times based on operational needs.
Why Join Flow? Exciting growth opportunity: Be part of a fast-growing company shaping the future of residential living in the Middle East. Competitive compensation & benefits. A chance to make an impact: Help build a vibrant international community and redefine what it means to call Flow home.