Payroll and Taxes Customer Care Advocate

At Gusto, we're on a mission to grow the small business economy.

We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.

As a Payroll and Taxes Customer Care Advocate, you'll guide customers through our Payroll and Taxes products, serving as their advocate to influence our internal product decisions and roadmap.

Here's what you'll do day-to-day:

• Provide exceptional customer service by interacting with small business owners to resolve inquiries via email, chat, and live phone shifts.
• Keep your finger on the pulse of our latest products and features, communicating updates to customers in a way that not only informs but delights.
• Adapt to changes and solve customer issues in a fast-paced environment.
• Expand your critical thinking and deepen your Payroll and Tax product knowledge to tackle increasingly complex customer inquiries.
• Collaborate with fellow advocates and across the company to influence product development.
• Step up to the challenge with flexibility during our annual volume spikes from December through March.

We're looking for:

• A minimum of 1+ years in the payroll industry with a foundational understanding of taxes, compliance, filings, and wage laws across multiple states.
• At least 2 years in a customer-facing role, ideally within a contact center, accounting, payroll, taxes, or benefits environment.
• Excellent problem-solving and communication skills, with a customer-focused approach.
• Proficiency in GSuite and Mac, with familiarity with Salesforce, JIRA, and Slack a bonus.

The cash compensation range for this role is $19.24 - $22.44 an hour in Phoenix, AZ.

Gusto is proud to be an equal opportunity employer.