Senior ServiceNow Transformation & Advisory Consultant

You will be at the forefront of optimising and transforming critical business workflows for global market leaders. As a ServiceNow Transformation & Advisory Consultant, you will deliver end-to-end transformation projects, from strategic value assessments to complex ServiceNow implementations, directly shaping our clients' success.

Responsibilities:

• Provide expert, experience-supported advice on process optimisation and operating model transformation using the ServiceNow platform.
• Lead the design and delivery of ServiceNow solutions that directly enable clients' strategic business outcomes, improving experience, managing risk, and streamlining operations.
• Apply deep industry subject matter expertise across diverse sectors to tailor solutions.
• Cultivate and expand trusted advisor relationships with clients, advancing Infosys Consulting's objective to be their go-to partner.
• Contribute your ideas and expertise to grow our global consulting capability, coach colleagues, and stay ahead of market trends.
• Support bid responses and identify new opportunities to expand our impact with clients.

Requirements:

• ServiceNow Mastery (5+ years required): Proven experience in ServiceNow implementation and advisory roles, with hands-on expertise across at least 3 core ServiceNow modules.
• Preferred Module Specialisations: Third-Party Risk Management (TPRM) and Integrated Risk Management (IRM) Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), Legal Service Delivery (LSD) and complex Integrations, IT Asset Management (ITAM), Global Business Services (GBS).
• Consulting Acumen: A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry.
• Sector Expertise: Financial Services: Supported regulatory compliance, operational resilience, and vendor risk management. Consumer Goods & Retail: Improved employee experience and optimised IT operations for global supply chains. Logistics: Enhanced risk visibility and streamlined technology governance for complex networks. Life Sciences: Delivered secure, compliant workflows for R&D and manufacturing environments.
• Certifications that Set You Apart: Required: ServiceNow Certified System Administrator (CSA). Highly Preferred: At least two (2) ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules.
• Project Leadership: Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition.
• Valuable Certifications: PMP, Prince2, SAFe, or other Scaled Agile certifications.
• Driving Change: Experience in managing organisational change and driving adoption for technology transformations.
• Desired Certifications: PROSCI, TBM (Technology Business Management).
• Pre-Sales & Value Articulation: Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders.
• Essential Skills: Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s)).
• Mobility: Willingness to travel to client sites as required.