Description
The Critical Concern Engineer is a key member of the Critical Concern Review Group, Customer Satisfaction Forum, and the Emission Problem Review Committee. This role has several responsibilities associated with potential Recall or Customer-Notified Field Service Actions and is instrumental in ensuring the meticulous application of our comprehensive 14D structured problem-solving methodology from investigation through implementation.
Responsibilities: Manage potential safety, regulatory compliance, and high-impact quality concern investigations Lead and guide the preparation of problem-solving and business case documents for internal reviews (i.e., 8D, FMEA, 3-legged 5 whys, etc.) Collaborate with, coach, and critique presentation materials prepared by product development, manufacturing, supplier, and quality team members for internal reviews Engage and provide direction as needed to assembly plant and engineering teams for issues necessitating the resolution of vehicle concerns before they are released for shipment Work with safety, legal counsel, purchasing, manufacturing, and service activities within the company in orchestrating recalls based on established corporate procedures Work with fleet service engineering for early warning of potential safety or high-impact quality concerns
Qualifications: Bachelor of Engineering Degree or equivalent Master's Degree in Engineering or Business Administration is a plus 3-5 years of engineering design and release, manufacturing, or STA experience Black Belt experience is greatly helpful Understanding of linkages between Design and Process Failure Mode and Effects Analysis (DFMEA/PFMEA), design and Product Verification Plans, and Engineering Specifications and their application to components/sub systems/systems Prior automotive plant or launch experience beneficial, but not mandatory Proficient in MS Office – Word, Excel, PowerPoint, and Outlook required Ability to work on-site at our Dearborn MI location