Front Desk Agent

We are seeking a Front Desk Agent to join our team at Flow in San Jose, CA. The successful candidate will play a vital role in creating a positive and welcoming environment for both residents and visitors.

Responsibilities:

• Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests
• Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
• Accurately respond to guest requests, making recommendations based on local knowledge and property practices
• Resolve resident and hotel guests' complaints; assist residents in all inquiries in connection with residence/hotel/services
• Partner with the Leasing Team in assisting with coordinating move-ins, move-outs and assist with lease renewal activities as needed
• Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
• Adhere to all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
• Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours
• Handle check-out, cash management, and adheres to cashiering and credit policies
• Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors
• Organize and maintain documents and various reports
• Stay up to date with local attractions and amenities
• Use various software programs to input special requests and arrangements accurately
• Collaborate with the community engagement team to assist with executing marketing initiatives for building events and company programs

Ideal Background:

• High school diploma or equivalent; college or relevant experience is a plus
• Residential Services or Hospitality experience in a luxury environment preferred
• Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred
• Computer literacy with the ability to use a variety of software
• Strong attention to detail, problem-solving skills, organizational abilities, and attention to detail
• Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment